Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Site Control Panel you can find an exhaustive Help Center section offering a ton of educational articles and commonly asked questions. They are answered by our support team of well–trained techs. Just fill in your question and our clever software will offer you the most suitable answer.

  • Top quality support service

  • Instructional Videos

  • If you’d like to see how an action is implemented or how an issue is dealt with, rather than just reading about it, then check out our compilation of step–by–step video tutorials. They address lots of different topics and will help you swiftly learn how to work with the Site Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7 technical support service and a one–hour support ticket response guarantee. Our experienced technical support engineers will be available night and day to answer your queries and to deal with any problem that you may chance upon. Simply send a support request from the Help Center and we will respond to you immediately.