Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • All your assistance requests will be attended to within maximum 60 min after the support ticket or email has been received. If your issue calls for additional assistance from a system administrator, we’ll forward the trouble ticket or the email to the person in charge and we will leave a note to notify you that more time will be needed for discovering a solution. And if you make use of the Administration Services package, all of the server management tasks included there will be completed whenever you choose.

  • Top quality support service

  • A Top–Notch Client Support Service

  • We will be available to you round–the–clock to respond to any questions that you may have regarding our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require help handling server management procedures, have a glance at our Administration Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated servers hosting package comes with our cost–free Site Control Panel, which boasts an exhaustive knowledge base and a group of step–by–step video tutorials. Whenever you require help with the Site Control Panel, just click on the Videos or Help buttons located in the top right corner.