Phone Support in Cloud Website Hosting
We believe that being able to communicate with a live representative is very important, so we have 3 support lines globally (UK, USA and Australia) and you'll be able to contact us on the phone for fourteen hours every day. In case you consider getting one of our Linux cloud website hosting packages, for example, you can give us a call and learn more about our solutions prior to ordering in order to make sure that we do match all of the system requirements for your sites. Following your purchase, you'll be able to contact us about any sales or billing issues you may have, or receive any kind of general or basic tech information you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you have to use our ticketing system, that will help you follow the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you'd like to know more about our plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical matters may need a ticket in order to give time to our technical support team to investigate, we'll help you with a lot of tech questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we have an international number where you'll be able to reach us.