If you ever have any inquiries about your web hosting package or you face a problem with your websites, you will have to touch base with the hosting provider’s client support team. It may not make a difference how fast they will respond if you have an enquiry of a general nature, but an issue such as a failed app update, for instance, may lead to your site becoming damaged or invisible on the web. And the longer you wait for the support team to lend you a hand, the longer the site will be inoperative. In case you offer services or goods online, any outage will affect your site adversely and you may lose existing or prospective customers. Many web hosting providers, chiefly resellers, respond to emails and support tickets within twenty four hours, but in the Internet age that is way too long, as customers will rarely come back to a website that’s not functioning correctly over long periods of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed max response time for any support ticket that you submit or any email that you send is just 1 hour, even in case you contact us on weekends and legal holidays. Irrespective of the nature of your issue or inquiry, we’ll lend a helping hand momentarily and will supply you with the needed info to sort out any problem with your sites. The actual response time typically doesn’t surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting for hours and hours on end to get a problem sorted out or even worse – waiting around one whole day only to obtain a response that more information is needed while nothing’s fixed. We will offer you assistance in a well-timed fashion as we realize precisely how precious time can be in the dynamic digital age. The sixty-minute response guarantee is valid for any technical or billing inquiry that you may have related to our Linux cloud website hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our hyper-fast support services. You’ll obtain an answer to any ticket opened through the hosting Control Panel or e-mail sent to our tech and client support team in no more than one hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. It often takes substantially less time to investigate and solve a problem. We will supply you with more information in case the solution entails something that should be done on your end. If you touch base with us during weekends or public holidays, the response time will be the same and considering the fact that our support team is available to you around the clock, you will get swift help for any billing, technical or general issue regardless of what time of day or night it is.