A live chat is a real-time way of communication between a hosting provider's support team and its customers. It's a very efficient method to get some information about the hosting services or get some issue resolved because you are speaking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the smaller possibility of mistakes any time you exchange info like usernames or domain names, the more rapid response time as the communication is live plus the fact that you don't have to stay on the chat all the time - you are able to do something else entirely while the agent investigates the issue in question. In addition, you are able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone fees that you'll have to pay if you're calling to another country.

Live Chat Support in Cloud Website Hosting

As part of the support services that we provide for all our Linux cloud website hosting packages, we now have live chat support which is online every single day, even on holidays. You're able to contact us regardless if you already own an account or not, considering that we will support you with all sorts of things, ranging from providing you with common info about our services in case you aren't a customer yet and you are interested in purchasing one of the packages, to helping you with creating an email account in an e-mail client. Part of the problems are more technical and time-consuming, and you will have to take advantage of the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all of our future and active clients. In case you're searching for a new hosting account, you're able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated packages in order to pick the right package for your websites. If you already have an account with us, we will be able to support you in a timely manner with general, billing and 1st level technicalmatters. Although in some instances you may have to open a support ticket because there're things that can't be resolved on the live chat, we will be able to help you with various basic jobs, like setting up an e-mail account in an e-mail client or redirecting one domain to another. Thus, you'll benefit from timely assistance and you will save time and effort.