Integrated Ticketing System in Cloud Website Hosting
In contrast with what you may find with lots of other hosting providers, the trouble ticket system that we’re using with our Linux cloud website hosting packages is part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to memorize different login names and passwords, since you will be able to manage both your tickets and the hosting account itself from one location. So, in case you’ve got a query or bump into a complication, you can touch base with our technical support staff representatives momentarily. Our ticketing system includes a smart search mechanism. This means that even if you’ve sent a lot of tickets through the years, you will be able to track down the one that you need without difficulties. Additionally, you can see knowledge base recommendations for handling commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated packages, so you won’t require another platform to get in touch with our client care team – you can do this on the spot the moment you stumble upon a complication. Opening a new ticket requires a couple of clicks and finding an older one is just as simple. With our smart search box, you can swiftly find any ticket that you have already submitted. You can open a ticket at any time whatsoever as our client care team members are available day and night and respond in less than one hour, although it rarely takes that much to receive a response. With Hepsia, you’ll have everything in one single place and you can forget about having to log in and out of two or more platforms to resolve a simple issue.