A ticketing system is the most popular correspondence channel that hosting companies offer to their clients. It’s most often part of the billing account and is the best way to handle a problem that requires a certain period of time to examine or that has to be escalated to a server administrator. In this way, all responses provided by either party will be stored in the exact same location in case somebody else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which implies that you will need to log in and out of no less than two accounts in order to do a given procedure or to reach the company’s technical support staff. If you desire to administer a couple of domain names and each one of them is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Besides, it could take a significant amount of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with lots of other hosting providers, the trouble ticket system that we’re using with our Linux cloud website hosting packages is part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to memorize different login names and passwords, since you will be able to manage both your tickets and the hosting account itself from one location. So, in case you’ve got a query or bump into a complication, you can touch base with our technical support staff representatives momentarily. Our ticketing system includes a smart search mechanism. This means that even if you’ve sent a lot of tickets through the years, you will be able to track down the one that you need without difficulties. Additionally, you can see knowledge base recommendations for handling commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated packages, so you won’t require another platform to get in touch with our client care team – you can do this on the spot the moment you stumble upon a complication. Opening a new ticket requires a couple of clicks and finding an older one is just as simple. With our smart search box, you can swiftly find any ticket that you have already submitted. You can open a ticket at any time whatsoever as our client care team members are available day and night and respond in less than one hour, although it rarely takes that much to receive a response. With Hepsia, you’ll have everything in one single place and you can forget about having to log in and out of two or more platforms to resolve a simple issue.