24/7 Customer Support in Cloud Website Hosting
We offer 24/7 customer, billing and technical support for all of our Linux cloud website hosting packages. Even if you are not our customer yet and you have questions, we can help you right away and give you the necessary information, so as to give you the choice to make an informed decision when you obtain a new hosting account. We're available any time, including weekends and holidays, and we provide various ways of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your benefit, we have multiple telephone numbers internationally, so that you will be able to call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to receive prompt help, especially when your web site is not functioning properly for some reason. All our Linux semi-dedicated packages include 24/7 customer and technical support, therefore if anything happens, you will be able to use plenty of methods to let us know - telephone line with a couple of local numbers internationally, live chat, emails and tickets. The first two methods are for pre-sales, billing and common matters, which means that if you don't have an account yet, for example, you're able to find extra information about our solutions, or we can help you with less complex technical matters. The second two options are for solely technical troubles or everything that is more time-consuming due to the fact that it's quicker to track the conversation between you and our tech support team. The guaranteed max answer time for them is just 1 hour, the actual one - 15-20 min, so you won't need to wait for an entire day so as to get assistance like you may have to do with other service providers.
24/7 Customer Support in Dedicated Hosting
All the dedicated server plans that we provide come with 24/7 support via several methods of communication and with a 1-hour maximum response time warranty. In case you want to learn more about the plans or you have any kind of general or billing questions, you will be able to phone one of the local numbers we have worldwide or you could use our live chat service and talk to a live representative. For solely technical difficulties which require assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to monitor a specific problem. The answer time for them rarely surpasses 30 minutes, so you can forget all about having to wait for an entire day so as to receive assistance. Our support service is available for all the server-related matters, as well as the pre-installed software. In case you'd like to receive help with third-party applications, you may consider adding the Managed Services upgrade that we offer for all of the packages.